Return & Refund Policy

Thank you for shopping at Dhamasa. We strive to ensure customer satisfaction with every purchase. Please read our Return & Refund Policy carefully before placing an order.

1. Order Cancellation

  • Orders can only be cancelled before they are shipped.
  • Once the order has been dispatched, cancellation requests will not be accepted.
  • To request a cancellation, please contact our support team immediately.

2. Return Eligibility

Returns and exchanges are accepted only for eligible products under the following conditions:

  • Return requests must be made within 3 days of product delivery unless otherwise stated on the product page.
  • Products must be:
    • Unused
    • Unwashed
    • In original condition
    • Returned with original packaging, tags, and accessories intact

Products that do not meet these conditions may not qualify for return or refund.

3. Non-Returnable Products

The following items are not eligible for return or exchange:

  • Customized or personalized products
  • Used, washed, or damaged items
  • Products without original tags or packaging
  • Items marked as “Non-Returnable” on the product page

4. Return Process

To initiate a return or exchange:

  1. Contact our customer support team with:
    • Order number
    • Reason for return
    • Images/videos of the product if applicable
  2. After approval:
    • Pickup service may be arranged where available.
    • If pickup service is unavailable in your location, the product must be self-shipped to our return address.
  3. Once the returned item is received and inspected, we will process the refund or exchange.

5. Refund Policy

  • Refunds are initiated only after successful inspection of the returned product.
  • Approved refunds will be processed to the original payment method.
  • Refund timelines may vary depending on your payment provider or bank.

Please note:

  • Shipping charges, COD charges, or handling fees may not be refundable unless the return is due to a damaged, defective, or incorrect item delivered by us.

6. Exchange Policy

Exchanges are subject to product availability.

If the requested replacement product is unavailable, we may provide:

  • Store credit
  • Alternative replacement
  • Refund (where applicable)

7. Damaged, Defective, or Wrong Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with clear images or videos for verification.

We will review the issue and provide an appropriate resolution.

8. Return Shipping Charges

  • Return or exchange shipping charges may apply depending on the reason for return.
  • If the issue is caused by us (wrong, damaged, or defective product), return shipping costs will be borne by Dhamasa.

9. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

10. Contact Information

For return, refund, or exchange assistance, contact us:

Dhamasa
487/5 Old Lal Dora, Peeragarhi Village,
New Delhi – 110087, India

Email: dhamasa487@gmail.com
Phone: +91 8510089640